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GENERAL CASINO QUESTIONS

  • Are U.S. players eligible to play at Highway Casino?
  • What is the legal age to create an account at Highway Casino?
  • What games can I play at Highway Casino?
  • Are games at Highway Casino fair?
  • Can I try your games for free?
  • Is it possible to download Highway Casino software?
  • Can I refer a friend?

MY ACCOUNT

  • Can I have more than one account at Highway Casino?
  • How can I change my personal details if they are incorrect or outdated?
  • How do I verify my email?
  • How do I reset the password?
  • Who should I contact if I have questions about my account?
  • How do I turn off my subscription to promotional emails?
  • How do I check my account history?
  • How do I check my betting history?

BONUSES

  • What is a Welcome Offer?
  • Do you offer any no deposit bonuses?
  • Is it allowed to play all games with a bonus?
  • How do I claim a deposit bonus?
  • How do I claim a no deposit bonus?
  • What are the terms of your bonuses?
  • What is turnover?
  • I cannot receive a bonus. What should I do?

DEPOSITS

  • How do I deposit?
  • How do I deposit with BTC, LTC or ETH?
  • How long does it take to process a transaction to my Highway Casino account?
  • Are there any fees applied to my deposit?
  • What currencies does Highway Casino support?
  • What payment methods do you accept?
  • Why did my deposit not go through?
  • Can I cancel my deposit?

CASHOUTS

  • How do I cash out my winnings?
  • Are there any fees applied to my cashout?
  • What should I do if my bank does not support the transaction?
  • Can I cancel my cashout request?
  • I can’t cash out my winnings. What should I do?

SPECIAL FEATURES

  • How do Thrilling Chases work?
  • How does the Bonus Shop work?
  • How do I register for the Tournament?
  • How does the Advent Calendar work?

VIP PROGRAM

  • What is a welcome offer?
  • Do I get good customer service before I have a personal VIP Manager?
  • What is a personalized cashback program?
  • How does a personal coupon work?

SECURITY

  • Is it safe to submit personal documents to Highway Casino?
  • Is it safe to make transactions with Highway Casino?
  • How do you keep my personal data secure?
  • Can I request to remove my personal data?

TECHNICAL MATTERS

  • I can’t log in, what should I do?
  • My game doesn’t work, what should I do?
  • What happens if the Internet connection is unstable or the Internet suddenly disconnects?
  • Which browser should I use to play at Highway Casino?